customer engineering

См. также в других словарях:

• Customer relationship management — (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but… …   Wikipedia

• Customer service — is the provision of service to customers before, during and after a purchase. According to Turban et al. (2002),[1] “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a… …   Wikipedia

• Customer communications management — is a term highlighted by research companies such as Gartner Group, Forrester Research and Madison Advisors to define a convergent set of Information Technology solutions that together provide marketing communication professionals the ability to… …   Wikipedia

• Customer support — is a range of customer services to assist customers in making cost effective and correct use of a product.[1] It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product.[1]… …   Wikipedia

• Engineering sample — Die Artikel Prozessor (Hardware), Mikroprozessor und Hauptprozessor überschneiden sich thematisch. Hilf mit, die Artikel besser voneinander abzugrenzen oder zu vereinigen. Beteilige dich dazu an der Diskussion über diese Überschneidungen. Bitte… …   Deutsch Wikipedia

• Customer engineer — A Customer Engineer (CE) is a person whose primary job scope is to provide a service to customers who has signed a contract with the company. Originally, the term was used by IBM, but now Customer Engineer is also being used by other companies.… …   Wikipedia

• Customer Service System — BT s Customer Service System (CSS) is the core operational support system for BT, bringing in 70% of income for the company (figures from 1997). BT rolled out CSS nationally in 1989 and provided an integrated system for telephony order handling,… …   Wikipedia

• Engineering design process — An engineering design process is a process used by engineers to help develop products. the engineering design is defined as … the process of devising a system, component or process to meet desired needs. It is a decision making process (often… …   Wikipedia

• Customer representative — A customer representative is an individual who represents a community that intends to purchase a product. The term is most often applied to a representative of a company who works closely with a producer or developer to clarify specifications for …   Wikipedia

• Reliability engineering — is an engineering field, that deals with the study of reliability: the ability of a system or component to perform its required functions under stated conditions for a specified period of time. [ Definition by IEEE] It is often reported in terms… …   Wikipedia

• Systems engineering — is an interdisciplinary field of engineering that focuses on how complex engineering projects should be designed and managed. Issues such as logistics, the coordination of different teams, and automatic control of machinery become more difficult… …   Wikipedia